Signal Werks Technologies
Standard Terms and Payment Policy
Updated August 31, 2021
This is the standard agreement between the Customer and Signal Werks (the Company) for all contracts and installations. Copies of product warranty, owner’s manuals, prior invoices, or prior contracts can be easily obtained by phone or email email@example.com Tech support is available 24 hours per day at 847-461-3311.
Late payments may accrue a late payment fee per month (currently 5.00%), if paid after the invoice due date. Returned checks for non sufficient funds will include a recovery fee up to the maximum permitted by state law (currently $25 IL, $25 WI). All equipment remains the property of the Company until paid in full. Any prepaid amounts made by the Customer will be applied to overdue invoices first.
Any overdue invoices may be referred to outside legal counsel, 3rd party debt collection, or property lien and judgment. The Customer agrees to promptly reimburse the Company for all legal fees, attorneys’ fees, collection costs, and judgments the Company encounters attempting to enforce this agreement due to Customer default.
Equipment or services may be disconnected or repossessed by the Company if the account remains in default. This may cause electronic warning systems to no longer perform their intended function, or building utility systems to fail. Monitored alarm systems would be deactivated if an account is defaulted. While the system may still locally appear functional, it may lose ability to contact emergency services or notify required personnel. Should the system be deactivated, the Customer agrees that the Customer is solely and exclusively responsible for life or property damages that could have been detected or prevented by a fully functioning system.
All products and services sold and installed by the Company carry a standard one year warranty on all systems, all parts, and all labor. Some components may offer a longer warranty- it will be noted on the sales quote if applicable. Should the manufacturer discontinue a required component, a similar component from other sources may be substituted.
All warranties assume service calls during normal business hours. A standard service call will be scheduled at the first available time, Mon-Fri, during business hours. If immediate emergency service, after hours service, or weekends are specifically requested by the Customer- the service call may be invoiced at current Emergency Rates.
The lifetime of batteries, light bulbs, air filters, and other expendable items depends upon usage, recharging frequency, and environment. Expendable items are warranted 6 months from installation unless stated otherwise in the initial quote.
No warranty- shall cover any the following:
· Abuse or damage by the Customer or others outside of the Company’s control.
· Existing wiring and equipment that was not installed by the Company.
· Lightning strikes, power surges, or other electric utility related events.
· Water/liquid damage to electronics not intended for outdoor/wet areas.
· Components or alterations by others.
The Customer can change equipment passwords and codes as they see fit. We can assist in most cases through email or phone call, at no cost. Safe keeping of customer logins and passwords is the Customer’s responsibility.
Automatic Software Patches, Remote Dealer Access
Many online systems are designed for automatic updates from the manufacturer, typically allowing updated security patches and minor bug fixes. If the Customer wishes to disable all remote dealer/factory support (and the equipment allows for it), the request must be made in writing. If dealer support is disabled, a simple lost password recovery may require physical removal of the equipment and shipping for a factory recovery.
Viruses & Hackers
It is agreed that any devices that connect to networks, the internet, phone service, or mobile devices can carry a small risk of nefarious 3rd parties attacking, circumventing, hacking, or interrupting service. Both parties agree that neither party can be responsible for the actions of 3rd party computer hackers or viruses.
Telephone and Internet Service
It is agreed that the Customer will provide any required telephone lines and internet service required for the system to function as intended. Should these services fail; the Customer will contact their utility service provider for repair.
The Customer represents that they are either the owner, or are fully authorized to make any changes to the property. After the equipment is installed and operational, the Customer agrees to ensure the equipment is routinely used and tested, and will contact the Company if they need assistance. The Customer agrees to provide reasonable physical access to all systems that are monitored by the Company for service purposes.
The Company is fully insured for our workers, equipment, and services. The Customer understands and agrees property insurance coverage shall be obtained by the Customer. Any monetary amounts charged by the Company are solely based upon system installation cost and electronic services. A resulting Customer loss due to failure of a system or service shall result in repair or replacement of that system, at the Company’s sole decision. This is not as a penalty, and this shall be the exclusive limit of liability. An electronic warning system is not insurance.
Some municipalities may issue fines for false alarms, dispatches, or “runaway” signals from a system. The Customer agrees to pay all false alarm fees, if applicable, including reimbursing any charges to the Company and Monitoring Station, related to the Customer’s system.
Any undamaged stock item, that still has its original packaging, can be returned for a full refund within 30 days (examples include remote controls, spare panels, etc). Some manufacturers can refuse or charge a restocking fee for certain custom ordered items. We are happy to assist with any product returns, and most questions can be answered with a simple phone call. Any returns for refund would be less any costs incurred by the Company for accepting the return, such as: product shipping, credit card or 3rd party payment processing fees, manufacturer restock fees, or similar. Installation services and labor costs are not refundable.
Electronic Payment Services
We offer a range of electronic payment services, including all major credit cards and PayPal. If the Customer chooses to provide payment through the available online payment options- they agree to comply with all terms of their own bank, credit card provider, or 3rd party payment service provider. Some payment service providers may allow the customer to forcefully "chargeback" the merchant without reason. The Company and the Customer agree that mutual communication is the best option to process a return. Any service provider chargebacks initiated by the Customer without written authorization from the Company will result in an additional service fee of 30% of the chargeback balance, added monthly (every 30 days), beginning the day of the chargeback event. For example, an unauthorized chargeback of $100 invoices a total of $130, due immediately, and may place the account in default.
The Customer can transfer or cancel monitoring of an alarm system at any time. If there is remaining time paid on an existing agreement, the following options are available:
If a new purchaser of the property agrees to activate the alarm in their name, and continue monitoring through the Company, then any prepaid time remaining on the original monitoring agreement would be refunded to the Customer in full.
If the Customer simply desires to cancel monitoring, and all other invoices are paid in full, 50% of any remaining prepaid time would be refunded.
All midterm cancellation or transfer requests must be made in writing, and may require a technician to access the equipment on site before final cancellation can occur. All refunds would be issued by check within 30 days of cancellation.
We do not automatically charge or renew any contracts. An invoice will be sent to the Customer approx 45 days before the annual expiration (or every 30 days for month-to-month contracts).